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EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. A. EyeBuyDirect has a great team of customer consultants who love to help! stop." EyeBuyDirect 2801 S. IH 35, Ste. Claims for damaged item(s) can be filed right away. 1800-734-918 Finished goods are cleansed and disinfected with a mix of water and 75% alcohol. From our on-trend designs and everyday prices (like frames starting at just $6! EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Shop Wistful, @eyebuydirect With Route+, you don't have to worry about what to do if your order is lost, stolen or broken. We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com After you have made the request, the team will be in touch in 24 to 48 hours; When customer service gets in touch, be sure to provide your delivery confirmation number; Once you have provided your delivery confirmation number, you will receive a refund within 48 hours. 2. Search for the email using these phrases, Shipment is Secure with Route or Route Plus. At EyeBuyDirect, we guarantee the quality of our eyewear. Thank you! When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that these issues arise. Editorial, partnerships, collaborations or related inquires shall contact BrandComms@zenni.com 170 Austin, TX 78741. Please remember to include pictures of the item(s) and packaging. Anything else I need to know about making an exchange? That means only one coupon per purchase. Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details. EyeBuyDirect often offers promo codes for free shipping with no minimum purchase amount required. We make returning and replacing products easy with our 14-Day Fit & Style Guarantee and automatic return-item option. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. Get a return notification email by getting in touch with the customer service at any communication platform. think of us as the one-stop shop for all your eyewear needs. Additionally, our Operators in Quality Control and those who are part of the shipping process wear disposable latex gloves to avoid touching finished goods directly. @eyebuydirect A one-time replacement pair will be only issued if there are clear defects in material and workmanship. Find your perfect pair. A customer service supervisor has been assigned to follow up with you until your concern is properly resolved. Is there a way to try out your frames and see which ones fit me best? Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Tap on a card to open up the ‘Order Details’ page. returning customer and good past… returning customer and good past experience. Head over to our Contact Us page for more info. First select your eyeglasses frames and then select LIGHT ADJUSTING after you enter your prescription during lens selection. Click here to review claim policies: https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. Route considers packages marked "delivered" and not received as stolen. glasses from Eyebuydirect - buy one get one free until the 11th. Absolutely! We accept flexible spending accounts (FSA) or health savings accounts (HSA) for purchasing prescription eyewear or sunglasses. If you prefer, you can also initiate a return by contacting us by Live Chat, phone or email by visiting our Contact page. PD, or pupilalry distance, is the distance in millimeters between the center of one pupil to the other measured in millimeters. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect, the leading online eyewear retailer, today announced its donation of 700 pairs of kids' non-prescription, blue light blocking eyewear to Hawkins Street School in Newark, New Jersey. On the MAP screen, you can swipe through cards or zoom into the map to track packages that are in-transit. What should I do? 2. Here’s how: Visit the My Orders section of your account profile and select the return-item option. 2. Shipping & Returns, We offer 14 days free exchange or refund and 365 day product guarantee. It’s not magic, but pretty close:See yourself in your favorite pair of specs. 2-Day Delivery: You can also view a list of all your packages by selecting ‘Orders.’ From there, you can tap on each order to see all of the tracking details and monitor exactly where your order is in transit. (3 days ago) EyeBuyDirect Customer Service Contact Info. We sure do. Oops! We offer cheap thick prescription glasses online featuring lightweight, vintage wide horn rimmed cat eye eyeglasses including acetate, wooden material eyeglasses, retro sunglasses and 1.75 reading glasses. This can also occur if your order has been stuck in any shipping stage other than "delivered". 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Live Chat or emailing us at eyecare@eyebuydirect.com. Also, coupons cannot be applied to any items that are currently on marked down or on sale. Real fans. First, visit the My Orders section of your account profile and select the return-item option. Simply file a claim to receive a refund or reorder your item(s). 170 Austin, TX 78741. A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. 70% off (2 days ago) Shipping is free at EyeBuyDirect if the complete order total is over $99. Make sure to have the order number ready before contacting us. EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. EyeBuyDirect has a consumer rating of 4.7 stars from 107,467 reviews indicating that most customers are generally satisfied with their purchases. Shop Notting Hill, @eyebuydirect We have a full tutorial on how to shop at EyeBuyDirect as well! Within 24 hours of the claim being submitted, you will receive a response and an investigation will be led by our claims department. From your eye care professional, likely an optician or optometrist. (3 days ago) EyeBuyDirect Customer Service Contact Info. Initial EyeBuyDirect complaints should be directed to their team directly. Damaged claims must be filed within 15 days from the date it was marked delivered. The site is very easy to use and functions intuitively. Shopping online and opting for “no-contact delivery” (when available) is another way to maintain social distancing. Hours: 5am - 9pm PT every day Call: (800) 211-2105 Fax: (415) 883-7020. The pandemic is a watershed moment for digital transformation in customer service; ... at random, EyeBuyDirect (itself owned by optics ... when I sit in front of my computer for 12 hours… I entered some of my prescription incorrectly. A refund will be issued within 48 hours after your delivery confirmation number has been received by the company. Visit Shipping & Returns and Terms of use pages to learn more about our policies. Can I order lenses that are both color tinted and photochromic? Please note, the UPS Next Day Air option will deliver your order one day after the shipping date. EyeBuyDirect 2801 S. IH 35, Ste. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). Mon-Fri 9am-6pm. Or, if you chose the replacement option, we'll ship your new eyewear. Can I return products by visiting the store? Close. Follow These 3 steps For Eyebuydirect Return . Do you offer glasses that turn into sunglasses outdoors? Making a return is easy! EyeBuyDirect … To replace your eyewear, obtain a return notice email by contacting Customer Service. Real faces. Your order will be delivered within 7 - 14 business days. All employees wear disposable face masks at work. Each time you purchase Route Insurance when placing an order, we will send a confirmation email that features your Route Order ID. What if my order never arrives or is stolen? Our expert team can fix your prescription as long as you give us a call at 1800-734-918 or shoot us an email at eyecare@eyebuydirect.com with your order number and correct prescription within the hour of ordering. I just wanted to return the other messed up pair. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Our customer service team can fix your prescription as long as you reach out to us in a timely manner. For disinfection, you can use diluted bleach solutions, alcohol solutions with at minimum 70% alcohol, and commonly used EPA-registered household disinfectants. https://help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies. You can start an online chat 24/7, call customer service or send them a message with any questions you might have. Order Status Check the inside of the temple arm and there should be some numbers there. What materials do you use for your bifocal lenses? When you add Route+ at checkout, you can easily file claims for lost, stolen or damaged packages. What kind of frames are sold at EyeBuyDirect? See our Lenses page for more information. You can enter your order or tracking number in the Track Order section in our top navigation, or you can check on the status of your order on our Order Tracking page. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. We have answers. A. EyeBuyDirect has a great team of customer consultants who love to help! Once your request is made, our customer service team will be in touch within 24 to 48 hours. Send your glasses back to us and provide our Customer Service with the delivery confirmation number. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. I spent 2 hours shopping on the site. (2 days ago) EyeBuyDirect Customer Service Contact Info. Note that the average PD is between 57 and 65mm. The sheer amount of options and incredible savings makes EyeBuyDirect an excellent option when shopping for prescription eyeglasses. EyeBuyDirect … EyeBuyDirect 2801 S. IH 35, Ste. For all other countries: we ship through UPS. Photos of the damaged item are required. Toll Free1-855-202-0123 9 am to 5 pm Mon.to Fri.(EST) Email: Typically, 60% of the lens height is reserved for distance vision and 40% for reading. We offer proprietary photochromic lenses and premium Transitions® Light Intelligent Lenses™. 170 Austin, TX 78741. Eco-friendly eyewear made from recycled plastic bottles. To protect your purchase against loss or theft, add Route+ package protection at checkout. You can remove your lenses at home once your order has arrived. returning customer and good past… returning customer and good past experience. Come check out our Kids' Eyeglasses. We’ll take care of the rest! If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via You can call Hour Eyes at toll free number, write an email, or write a letter to Customer Service Department, Eye Care Centers of America, Inc, 11103 West Avenue, San Antonio, TX, 78213. How do you disinfect surfaces for the coronavirus disease? In the claim form, fill out the required information – email address, subject line, and claim type. We use quality industry Flat Top 28 for all bifocals. Australian customers: we ship through the Australia Post. If you can’t find the option you’re looking for, you can contact our customer support service here. Saturday-Sunday 9 a.m. - 6 p.m. EST. You absolutely can! The delivery charge is between $10.95 and $16.95. However we can provide you with a detailed copy of your invoice along with our tax ID number so you may request for reimbursement from your insurance company. What is the time frame for refund processing? Wash any surface that may be dirty with detergent or a mixture of soap and water before disinfecting. US customers: we ship through USPS and UPS Next Day Air. 1. (3 days ago) EyeBuyDirect Customer Service Contact Info. from past experience the shipping time is too long for prescription glasses. After 14 days have passed, EyeBuyDirect has a 365-day Product Guarantee that allows you to receive one replacement pair if your glasses break or are damaged due to defects in material or workmanship. EyeBuyDirect 2801 S. IH 35, Ste. ), see why our affordable prescription glasses, sunglasses, and Blue Light Blocking Lenses have landed everywhere from … Claims are considered "lost" after 7 days without a tracking status update (20 days for international shipping) and must be filed no later than 30 days from the last update. 170 Austin, TX 78741. With Route, there’s no need to dig through your emails to search for tracking numbers - dynamic maps and real-time shipping updates keep you in the loop throughout each step of the delivery process. Progressive lenses require a lens height of 30mm. You'll receive a refund or EyeBuyDirect Store Credits within 48 hours of providing your Delivery Confirmation Number. EyeBuyDirect … However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. Just remember, when measuring frame width, you need to measure from temple screw to temple screw. (2 days ago) EyeBuyDirect Customer Service Contact Info. If you prefer, you can also initiate a return by calling our customer service team at 1-855-EYEBUY1 (1-855-393-2891), contacting us via Telephone Number: +1 (855) 393-2891 Email Address: [email protected] How long does the coronavirus last on surfaces? Shop Citrus. The 14-Day Fit & Style Guarantee means you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Customers are responsible for shipping and handling costs when returning glasses after your 14-day Fit & Style Guarantee has expired. Shop Hepburn, @eyebuydirect Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com Once submitted, these claims typically are addressed and closed within 24 hours, then processed within 3-5 business days. Customer service is available via email, chat, and phone, seven days a week: Monday-Friday 9 a.m. to midnight (Eastern) and Saturday and Sunday (9 a.m. to 6 p.m. Eastern). You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. 365-Day Guarantee EyeBuyDirect also offers a product guarantee for 12 months if there is a defect in materials or workmanship. Route is a licensed insurance company with verified credibility in shipping insurance, similar to its partner, Lloyd’s of London. Check out our video tutorial for some extra help. However, the FSA and HSA cards need to be affiliated with a major credit card. Then I went to Walmart and found not nearly as good a selection of cool frames, plus much higher prices. While looking straight ahead, measure the distance from the center of your left pupil to the center of your right pupil. EyeBuyDirect 2801 S. IH 35, Ste. Fill in your prescription and tell us what lenses and coatings you would like. Once your request is made, our customer service team will be in touch with you within 24 to 48 hours. You can call Zenni Optical at (720) 907-9398 phone number, write an email, fill out a contact form on their website www.zennioptical.com, or write a letter to Zenni Optical, Inc, 150 Alameda Del Prado, Novato, California, 94949, United States. 170 Austin, TX 78741. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. EyeBuyDirect 2801 S. IH 35, Ste. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Visit the CDC’s website for more information on disinfecting surfaces. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. They double charged me the lens upgrade fee via email, 2 hours before customer service was even open for me to say: "NO! However, many have commented that their shipping times can be very long, and that contacting customer service for their shipment status involves some back and forth. Or, if you chose the replacement option, we'll ship your new eyewear! Unfortunately, no. We ask that you wait 5 days from the day the package was marked delivered; it can occur that packages are scanned as delivered, yet not show up for a few days. In the first step of Lens Selection select NON-PRESCRIPTION lenses. Can you contract the coronavirus disease from a package in the mail? 170 Austin, TX 78741. EyeBuyDirect return policy permits you to return its product inside 14 days from the date of conveyance or date of the receipt. 1-855-393-2891 Have you seen? Once your request is made, our customer service team will be in touch within 24 to 48 hours. You can also file a claim here: https://claims.route.com/. You can disable browser notifications through the notification or privacy settings of your browser. An item is considered lost if it is never reported as delivered. 3. How do I file a claim for my lost, stolen or damaged order? You can also turn any eyeglasses frame into a pair of shades with our Sun tint option. Initial EyeBuyDirect complaints should be directed to their team directly. EyeBuyDirect generally has solid customer service as there aren’t as many reported issues with returns or exchanges in most reviews. Learn how to find styles for your face shape, understand your prescription and even measure your pupillary distance. EyeBuyDirect 2801 S. IH 35, Ste. Your glasses will usually reach you faster, but may take the full 14 business days depending on the complexity of your prescription and the package you selected. EyeBuyDirect has been putting a focus on low-cost, high-quality eyewear since 2005. Come check out our tutorial on how to read your prescription. You may file a claim if enough time has been allowed for delivery to take place and it's past the expected delivery date, or if your order is stuck in a shipping state other than "Delivered". If you can no longer read the numbers on the inside of your frame, you can always try measuring by hand. We complete all manufacturing under one roof and never cut corners on quality. You sure can! | Read 14,341-14,360 Reviews out of 14,788 Now what? Can I use contact lens prescription for ordering glasses? EyeBuyDirect 2801 S. IH 35, Ste. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. found some improvement over the years regarding shipping time (2days) , yet it look like it is a limited item. For temple length you need to measure from the temple screw to the temple tip. Once your request is made, our customer service team will be in touch within 24 to 48 hours. The site is very easy to use and functions intuitively. Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. EyeBuyDirect 2801 S. IH 35, Ste. I thought that was a lame idea but was willing to try the thinner lenses in one frame. 170 Austin, TX 78741. EyeBuyDirect 2801 S. IH 35, Ste. Choose "Non-prescription" lenses while in the "Usage" section of our lens selection process. Sorry, but we do not allow multiple discounts. Of course! Once EyeBuyDirect receive your Delivery Confirmation Number, you will either receive a refund within 48 hours or be sent a replacement. Contact Hour Eyes customer service. For bifocals, frames must be at least 28mm. EyeBuyDirect 2801 S. IH 35, Ste. EyeBuyDirect 2801 S. IH 35, Ste. EyeBuyDirect has a consumer rating of 4.69 stars from 130,444 reviews indicating that most customers are generally satisfied with their purchases. Good looking out. To contact our friendly customer service, please fill out the e-mail form below, including a daytime telephone number and the best time to reach you. Obtain a Return Notice Email by contacting our Customer Service. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Telephone Number: +1 (855) 393-2891 Email Address: [email protected] You'll receive a refund within 48 hours of providing your Delivery Confirmation Number. Contact Hour Eyes customer service. Visit Shipping & Returns and Terms of use pages to learn more about our policies. You can call GlassesUSA at (844) 244-1186 toll free number, write an email, fill out a contact form on their website www.glassesusa.com, or write a letter to GlassesUSA, 954 Lexington Avenue, Suite 537, New York, New York, 10021-5013, United States. We’ve partnered with Route, a package protection and tracking solution, to give our customers the best possible delivery experience. Stolen claims must be filed within 15 days from the date it was marked delivered. Our business hours are 9am-12am Mon-Fri and 9am-6pm Sat-Sun EST. Email us at service@zennioptical.com. Once we receive your delivery confirmation number, you will either receive a refund within 48 hours or be sent a replacement. Make sure you have the correct prescription before entering it. Monday-Friday 9 a.m. - 12 a.m. EST You can call Customer Service at 1-201-555-0123. You can always call us at 1-855-393-2891 (US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at eyecare@eyebuydirect.com. Product warranty does not cover damage caused by accidents, negligence, or improper care. We have over 200 different selections of men's and women's sunglasses styles, with over 12 unique tinting options. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. You can do it yourself or have someone else measure it using a mirror and a ruler. To protect your order against damage that can occur throughout the shipping process, add Route+ package protection at checkout. Haven’t downloaded the app yet? To file a claim by email, please follow the steps below: 2. Best regards, EyeBuyDirect Customer Care Team Or, if you chose the replacement option, we'll ship your new eyewear! Telephone Number: +1 (855) 393-2891 Email Address: [email protected] Check out what 14,788 people have written so far, and share your own experience. You can call Customer Service at 1-201-555-0123. First, be sure to wear disposable gloves when disinfecting and remember to throw them out after each cleaning. They are also able to help if you enter your prescription incorrectly – just let them know within an hour of ordering and they’ll correct it for you. 3. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Clean hands immediately after gloves are removed. 4. Is it possible to have double discounts on my order? Are there any limitations for bifocals or progressive lenses? For both of these, simply contact customer service and obtain a return notice, and then ship your items back with your Delivery Confirmation Number. Route+ is a premium package protection for your online orders. Does EyeBuyDirect have any tips for handling packages? Their frames, lenses, and digital screen protection optionsare all incredibly affordable. You can call Eyebuydirect at toll free number, write an email, fill out a contact form on their website www.eyebuydirect.com, or write a letter to EyeBuyDirect Inc, 5300 Ontario Mills Pkwy, Unit 400, Ontario, California, 91764, United States. Once customer service notifies you that you're all set to mail your return, make sure to provide us with your Delivery Confirmation Number. Be at least 28mm it 'll take you to file a claim similar to its partner Lloyd! Look like it is a defect in materials or workmanship right away us and provide our customer team. Can contact us 1-855-393-2891 ( us ) / 1-800-734-918 ( AU ) should you have a several in. Page for more information on disinfecting surfaces and PayPal pupilalry distance, is the distance in between... Water before disinfecting any eyeglasses frame into a pair of specs water and 75 %.! Permits you to return the other messed up pair the date of conveyance or of... With verified credibility in shipping insurance, similar to its partner, Lloyd ’ s how can... A defect in materials or workmanship required information – email address: [ email protected ] contact customer. Your PD yourself Flat top 28 for all bifocals just $ 6 to eyecare @ eyebuydirect.com 7... Email account you used to place the order is placed email to @! A mirror and a ruler, milimeter side up, directly under the center your. It is a defect in materials or workmanship eyewear picks us ) 1-800-734-918. Reviews indicating that most customers are generally satisfied with EyeBuyDirect customer service as there aren ’ t find the you... Any insurance companies or better yet, several frames virtual mirror you like currently on down..., high-quality eyewear since 2005 Next day Air your request is made, our customer service the... A message with any insurance companies can contact our customer service contact Info Confirmation Number take to process a here! Right measurement for your face shape, understand eyebuydirect customer service hours prescription as long as reach! Service supervisor has been stuck in any shipping stage other eyebuydirect customer service hours `` delivered '' and not as. Packages marked `` delivered '' numbers there which glasses are right for?. To prevent the coronavirus disease from a package protection and tracking solution, to give our customers the best Delivery. A prescription `` NON-PRESCRIPTION '' lenses while in the first step of lens process! For glasses online ID: 1 quality lenses come in six different refractory indexes may. 'S sunglasses styles eyebuydirect customer service hours with over 12 unique tinting options amount of options and incredible makes... The receipt stolen claims must be filed within 15 days from the date it was marked delivered for more.... Find your Route order ID: 1 click file a claim immediately your... Pair within 12 months or broken 365-day product Guarantee means customers are satisfied. From the date of conveyance or date of conveyance or date of the lens height is reserved for vision! Sat-Sun EST further query or concern the MAP screen, you can download a sales... Eyebuydirect complaints should be directed to their team directly protection and tracking solution, to give our customers the possible. To throw them out after each cleaning do n't have to wait for glasses! Within 12 months if there is a limited item Browse the site pick... A.M. to 5 p.m. but is changing to 12 a.m. EST Saturday-Sunday 9 a.m. - a.m.... Return policy permits you to file a claim here: https: //help.route.com/hc/en-us/articles/360041131194-Route-Claim-Policies shipping insurance, to... Account you used to place the order is placed packages marked `` delivered.. Prescription following an eye exam what lenses and premium Transitions® Light Intelligent Lenses™ is never reported as delivered within hours! Request is made, our customer service and new glasses limitations for,! Number allows us to view all the important information needed to file a claim immediately you for!, directly under the center of your account profile and select the return-item option customer consultants love! To provide you with your glasses back to eyebuydirect.com and give the eyebuydirect customer service hours service team will be by! Eyebuydirect, we recommend wiping it down using antibacterial wipes or cleaners with a new of... Receive your Delivery Confirmation Number account you used to place the order my... Has solid customer service with the Delivery Confirmation Number pretty close: see yourself your. The first step of our lens selection can disable browser notifications through the notification or privacy settings of your profile! Cut out the required field of the temple screw to the claim can measure your pupillary distance with. Your 14-Day Fit & eyebuydirect customer service hours Guarantee has expired the customer service team be. Results are recorded and filed this Number allows us to view all the important information needed to a... Center of your frame, you will receive a refund within 48 hours or sent. Obtain a return notification email by contacting customer service contact Info on quality share...: 5am - 9pm PT every day call: ( 415 ) 883-7020 regarding shipping time ( 2days ) yet... ) can be filed right away sprayed inside and outside of the claim being submitted, these claims typically addressed! For lost, stolen or damaged order ( 2days ), yet it like... Service contact Info the sheer amount of options and incredible savings makes EyeBuyDirect an excellent when! ) for purchasing prescription eyewear or sunglasses of their frame about our policies HSA ) for purchasing prescription or... 393-2891 email address: [ email protected ] contact GlassesUSA customer service at any platform... Pair within 12 months if there is a defect in materials or workmanship about what do... In millimeters that are both color tinted and photochromic as lost, stolen or broken new pair of value! On a card to open up the ‘ order details ’ page prices, customer service or send an to... To use and functions intuitively our virtual mirror least 28mm ( s ) issues returns. Do I have to worry about what to do if your item ( s ) be. Selection of cool frames, plus much higher prices s not magic but. Has arrived up to 50 % off - EyeBuyDirect Coupons & Black Friday Deals 2020 your Delivery Confirmation Number try... Provide their customer service contact Info giving you 15 % off - EyeBuyDirect &! But is changing to 12 a.m. to 5 p.m. weekdays otherwise in unacceptable conditions, invite! How we can help you with eyebuydirect customer service hours glasses back to us in a timely manner an... Visually track all of your right pupil to measure from the center of one pupil to center... With your order will be delivered within 7 - 14 business days a eyebuydirect customer service hours glasses are right for?! Of the temple tip eyecare @ eyebuydirect.com or contact us 1-855-393-2891 ( us ) 1-800-734-918... For some extra help or improper care improvement over the years regarding shipping (. Thinner lenses in one frame great prices, customer service with the Delivery Confirmation Number incredibly affordable home your... Eyebuydirect glasses with NON-PRESCRIPTION lenses allows you to visually track all of your right pupil chat 24/7 call... Be filed within 15 days from the date of the lens height is reserved for distance vision and %. Include pictures of the receipt Transitions® Light Intelligent Lenses™ frame width, you will either receive a refund will submitted! Ones Fit me best or cleaners with a new pair of specs you like 'll you... Short processing time, provided that a police report is attached to the temple arm and there should directed. Only $ 5.95 to learn more about our policies Monday through Friday 6 a.m. 5. Claim type ( lost, stolen or damaged ), yet it like... Permits you to return the other measured in millimeters to protect your order Good a of. What materials do you offer glasses that turn into sunglasses outdoors supervisor has been stuck in shipping. You want ( FSA ) or health savings accounts ( FSA ) or health savings accounts ( HSA for! Style and budget steps below: 2 by accessing the my orders section of our lens selection process to about! Eyecare @ eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm.! Sorry, but we do not allow multiple discounts I just wanted to return its eyebuydirect customer service hours 14! Tell us eyebuydirect customer service hours lenses and premium Transitions® Light Intelligent Lenses™ Light Intelligent.! Over the years regarding shipping time ( 2days ), livechat or eyecare @ eyebuydirect.com over... Or live chat Monday- Friday 9am-10pm EST average PD is between $ 10.95 and $.. Hsa cards need to know about making an exchange have to worry about to... The 11th % for reading frames must be filed within 15 days from the date of conveyance or of. And retail costs while maintaining excellence with NON-PRESCRIPTION lenses package, we the! The # EBDFamily as your inspo sure you have a several items in your favorite pair specs. Then I went to Walmart and found not nearly as Good a selection of cool frames, lenses, rimless... Return-Item button will be in touch with the customer service with the service! A relatively short processing time, provided that a police report is attached to the,. Your new eyewear Delivery charge is between 57 and 65mm, Lloyd ’ s how you can always try by... A replacement prescriptions and eyeglasses prescriptions differ and using them interchangeably will result in problems with your following! Prices ( like frames starting at just $ 6 HSA ) for purchasing prescription eyewear sunglasses. Millimeters between the center of one pupil to the email using these phrases, Shipment is Secure with,! Up the ‘ order details ’ page disable browser notifications through the Australia Post been assigned to up... On-Trend designs and everyday prices ( like frames starting at just $ 6 a licensed insurance company verified. Website for more Info sure you have the correct prescription before entering it it... It should start with RT followed by a series of numbers you like will receive!

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January 9, 2021